Ask naturally
Start with what you need. AgentZuno guides the conversation from there.
- Identify the right request
- Keep the conversation in context
AgentZuno is an open source conversational AI help desk.Answer and automate employee requests in Slack, Microsoft Teams, and email.Deploy in a day.
Everyday requests
A clearer way forward
Turn the questions employees ask into guided conversations. Collect the right details, bring in the right people, and keep the request moving with workflows built for your organization.
Collect the details
Choose a role and explain what you need.
- Collect required information
- Review before submitting
Get approval
Bring in the right approver, then pass the work to your fulfillment team.
- Approve before fulfillment
- Give each task a clear owner
Follow through
Track the request and its fulfillment tasks.
- Keep the request history together
- Give the requester a clear outcome
Describe the process
Shape the workflow
Tell the Admin agent what should happen. Build forms, add conditional routing, choose queues, and request approvals through conversation. Review the visual flow or edit its TypeScript before publishing.
Explore the workflow SDKBuild a laptop request with manager approval and a task for Desktop Support.
Here’s your laptop request workflow.
Collect request details
Laptop model, accessories, and business reason
Request manager approval
Wait for an authorized approval decision
Create a fulfillment task
Assign Desktop Support to prepare the device
Complete the request
Record the outcome and notify the requester
Get answers.
Keep work moving.
Give employees trusted answers wherever they work. Bring your organization’s knowledge into one place, ready to explore or find through conversation.
Keep teams in control of who can access information and how it evolves, with review and approval built in.
Explore the Knowledge guideMessage AgentZuno…
Keep people in control
Set clear boundaries for access, keep people involved in important decisions, and give teams a shared record of activity.
Controlled Access
Give teams confidence that the right people can access the right information.
- Workspace roles and assignment groups
- Permissions for bases, topics, and articles
Human Oversight
Keep people involved in decisions that need judgment, with clear ownership and accountability.
- Approval steps with authorized decisions
- Explicit review and workflow publication
Operational Visibility
Understand what happened across your organization and give teams the context they need for review.
- Searchable activity and audit history
- Request, task, and workload reports
One agent builds.
The other helps
Two agents work with clear responsibilities. The Admin agent helps your administrators build workflows and propose knowledge updates. Zuno helps employees find answers, submit requests, and use the workflows your team has published.
Separate permissions keep employee conversations from changing administrative settings. Run the open source platform in your environment and choose your AI provider.
Two agents, one connected help desk
Admin Agent
Design workflows, draft articles, and propose configuration changes for review.
Authorized AdministratorsZuno
Answer employee questions, guide requests, and use permitted published workflows.
Employee SupportConsidering your next AI-native help desk?
There’s another way to build
No expensive platform contractsNo vendor lock-inNo limits on customization
Your infrastructure
Your terms
Host AgentZuno on infrastructure you already control and put your budget toward your team. The open source platform comes without mandatory per-user license fees or a platform contract.
Keep control of your code, your data, and your choice of AI provider. Hosting, AI usage, and any third-party services are yours to choose and budget for.
Make it your own
No million-dollar dev team required
Download the code, run it in your environment, and use your favorite AI tools to explore ideas and build the changes your team needs. You have the source, and you decide what comes next.
